CrewPayDay — Support
Last updated: August 27, 2026
Need help with CrewPayDay, or have a question about account approval, a roster import, Support Diagnostics, or a subscription? Reach out and we'll get back to you.
Common topics
- Account access — questions about registration, administrator approval, CCM/SCCM position, seniority, or signing in.
- Roster import issues — a PDF, ICS file, or selected CrewAccess calendar that does not parse correctly or produces an unexpected result.
- Support Diagnostics — you may preview and copy a privacy-filtered diagnostic report from the app. Never email raw roster files, calendar notes, passwords, or authorization tokens.
- Subscription and billing — questions about your CrewPayDay Premium subscription, restoring a purchase, or a billing issue. Note: purchases are processed by the Apple App Store / Google Play — for a refund request, please also see Apple's or Google's own support channels, as CrewPayDay does not process payments directly.
- Privacy and data requests — see our Privacy Policy for how to request or delete your data. You can delete your account in the app under Settings → Account → Delete Account; deleting an account does not cancel an App Store or Google Play subscription.
Response time
We aim to respond to support emails within a few business days.